Mystery Shops Made for You

  Ledgerock Consulting uses experienced salespeople to call and/or visit your centers and communities. 

The results are compiled into a full report detailing their experience, how they felt as a potential customer, grading the mystery shop in three areas: initial phone interaction, customer service and sales ability. 

It concludes with their recommendations.

  The most successful method to determine the answers is mystery shops. 

It is a relatively inexpensive way to identify areas that will improve with focused training or implementing new systems.